Shipping & Return Policy

Shipping

 

UK and Channel Islands: 

  • UK Standard Delivery - FREE
  • UK Next Day Delivery - £4.95
  • Same Day Delivery (Central London) - £9.50

Europe

  • International Express Delivery (Tracked & Signed) - FREE

USA and Canada

  • International Express Delivery (Tracked & Signed) - FREE

Rest of the World 

  • International Express Delivery -  £12.00

 

Your shipping costs are automatically calculated at checkout based on your final destination.

Orders are only shipped during business days, from Monday to Friday, excluding holidays.  All orders placed before 12:00 P.M. ET, will be processed the same business day. All orders placed after this time will be processed the following business day.

Prices shown are inclusive of UK Value Added Tax but do not include other taxes which may be applied in your jurisdiction.

Orders shipped to countries outside of the UK may be subject to import charges. Maskologist accepts no responsibility for these. It is the responsibility of the customer to pay for any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

 

Get shipping estimates

Returns

For health protection and hygiene reasons, we are unable to accept any returns of any Goods which have been opened. Any Goods which are returned having been opened or unsealed, unless faulty, will not be eligible for any refund or exchange.

 

If you wish to return any of your purchased products, you must do so within 14 days of taking delivery and telling us why you wish to return the Goods. You may return products to us by post or courier delivery service of your choice. You are solely responsible for the cost of returning Goods to us. 

 

All returns must be sent to our distribution centre at the following address:

Safe Store, Maskologist, 15-17 Ingate Place, London, SW8 3NS  

Please do not return any product to our office address as they would be refused.

In order to claim a refund or confirm a return with us, please contact support@maskologist.com or visit our contact us page.